Conversational AI Platform | Best Options and Key Features

Businesses today face increasing demands for fast, efficient, and personalized customer interactions. Conversational AI platforms have emerged as a game-changer, enabling automated yet human-like conversations that boost customer satisfaction while reducing costs. 

These platforms leverage conversational AI solutions to streamline communication, handling tasks like answering queries and managing orders. Today most consumers prefer messaging over traditional calls, showcasing the rising adoption of AI in sectors like ecommerce, and customer service.

Industries worldwide rely on conversational AI for customer service and beyond to enhance operational efficiency and customer engagement. Explore the best options, features, and key factors to consider in this blog.

Why are Conversational AI Platforms Important for Businesses?

Businesses need efficient tools to meet customer demands and a conversation AI platform provides automated, human-like interactions that boost engagement. These platforms streamline communication, offering AI tools in ecommerce to manage inquiries, process transactions, and enhance customer satisfaction efficiently. 

Companies save costs by automating repetitive tasks while ensuring 24/7 availability, a critical advantage. Studies show businesses implementing conversational AI solutions can handle up to 70% of customer inquiries without human intervention. 

With conversational voice AI and advanced conversational AI software, companies can easily scale operations and deliver faster, more personalized experiences to every customer.

Best Conversational AI Platforms

Businesses increasingly rely on conversational AI to improve efficiency, customer satisfaction, and scalability. Choosing the right conversation AI platform ensures seamless interactions and operational success. 

The following are the best conversational AI platforms to consider:

1. Brilo AI

AI phone agents are revolutionizing customer service. Brilo AI is the most popular conversational AI platform that redefines customer service by offering advanced conversational AI solutions tailored to various industries. Its innovative solutions enable seamless call handling, significantly improving operational efficiency and customer engagement. 

Known for its ability to reduce follow-up calls by 25% and increase customer satisfaction scores by 15%, Brilo AI stands out for its focus on simplifying customer service. Trusted by diverse industries, it provides unparalleled scalability and ease of implementation with no technical expertise required.

Top Features

Why Brilo AI is the best solution for many? Here is why:

• Human-like Voice AI: Delivers natural conversations using advanced conversational voice AI, ensuring seamless and engaging interactions for customer satisfaction across various industries.

• Real-Time Transcription: Captures live call transcripts instantly, enabling actionable insights for decision-making, enhancing agent training, and streamlining business operations effectively.

• 24/7 Availability: Operates round-the-clock, allowing businesses to provide uninterrupted support, manage queries, and improve customer experiences effortlessly.

• Integration with Apps: Connects seamlessly with over 6,000 tools, ensuring streamlined workflows, increased productivity, and better customer service outcomes for businesses of all sizes.

Use Cases

Brilo AI adapts to diverse industries, offering tailored customer service and beyond:

• E-commerce: Handles order management, returns, and customer queries efficiently, improving customer satisfaction and reducing operational burdens for businesses.

• Healthcare: Automates appointment scheduling, reminders, and follow-ups, enabling healthcare providers to focus more on patient care and reduce manual workload.

• Customer Service: Delivers 24/7 support for inquiries, complaint resolution, and account management, ensuring faster responses and higher customer satisfaction scores across industries.

Pricing

Brilo AI provides cost-effective plans designed to meet diverse business needs:

• Free Plan: Includes 10 minutes of usage per month, one workspace, and one AI agent at no cost.

• Starter Plan: Costs $49/month, offering 160 minutes, one AI agent, one workspace, and additional usage charged at 18 cents per minute.

• Pro Plan: Priced at $149/month, includes 600 minutes, three AI agents, three workspaces, and additional usage billed at 16 cents per minute.

• Growth Plan: Costs $499/month, offering 2,500 minutes, unlimited AI agents, five workspaces, and additional usage at 14 cents per minute.

2. LivePerson

LivePerson is another leading conversation AI platform designed to modernize customer interactions. Its omnichannel communication approach enables businesses to connect with customers across messaging and voice platforms. 

Known for its robust automation, LivePerson boasts an automation rate and reduces operational costs. LivePerson is a trusted choice for many, making it a competitive solution for businesses seeking conversational AI software.

Top Features

Here are the key features of this conversational AI tool that empower businesses with advanced customer communication:

• Omnichannel Support: Integrates messaging and voice channels seamlessly, offering a unified experience that boosts customer engagement and satisfaction across platforms.

• Agent-Assist AI: Enhances productivity by providing real-time support to agents, ensuring quick and accurate resolution of customer queries during interactions.

• Conversational Analytics: Tracks customer intent and satisfaction metrics, enabling businesses to optimize communication strategies and improve overall engagement results.

• Generative AI Integration: Leverages large language models to deliver personalized customer experiences, enhancing user satisfaction and driving business growth effectively.

Use Cases

LivePerson caters to various industries, making it a versatile solution for customer engagement in:

• Retail: Facilitates conversational commerce by offering product recommendations and streamlining order management, improving the overall shopping experience for customers.

• Telecom: Manages billing inquiries, service upgrades, and troubleshooting, ensuring seamless customer support and enhancing user satisfaction in the telecom sector.

• Travel and Hospitality: Simplifies booking, cancellations, and personalized recommendations, creating convenient and engaging experiences for travelers and guests.

Pricing

Here are the different pricing plans for different businesses' needs and sizes:

• Starter Plan: Priced at $50 per user/month, ideal for small teams looking to implement conversational AI efficiently.

• Advanced Plan: Custom pricing for large enterprises, including advanced features and tailored solutions to meet complex operational needs.

• Free Demo: Provides a hands-on experience to evaluate platform capabilities and suitability for a business before committing to a subscription.

3. Dialogflow by Google

Dialogflow by Google is a powerful conversation AI platform that specializes in creating custom virtual agents for voice and chat. It supports multilingual capabilities and offers pay-as-you-go pricing, making it suitable for businesses of all sizes. Leveraging Google Cloud's robust infrastructure, Dialogflow ensures high scalability and security. 

Dialogflow’s conversational agents integrate easily with other Google services, offering developers unparalleled flexibility. Known for its user-friendly interface and generative AI features, Dialogflow is a preferred choice for businesses seeking custom conversational AI solutions.

Top Features

Dialogflow’s tools are best for creating dynamic, multilingual virtual agents with seamless integrations. Key features are:

• Customizable Virtual Agents: Allows businesses to create tailored voice and chat agents using advanced AI tools, supporting a wide range of industries and applications.

• Multilingual Support: Enables seamless communication with customers globally, supporting over 20 languages for voice and text-based interactions.

• Integration with Google Services: Connects effortlessly with Google Cloud, Workspace, and other third-party platforms, ensuring smooth operations.

• Generative AI Capabilities: Includes innovative features like generative intent training and AI-driven conversation building for dynamic customer interactions.

Use Cases

Dialogflow is the ideal conversational AI platform for:

• Customer Support: Handles FAQs, resolves issues, and provides 24/7 assistance, enhancing customer satisfaction and reducing response times.

• E-commerce: Supports order tracking, product recommendations, and real-time inventory queries to improve the shopping experience.

• Healthcare: Manages appointment scheduling, reminders, and patient queries securely, ensuring compliance with healthcare regulations.

Pricing

The following are the different pricing plans offered by Dialogflow: 

• Text-based Interactions: Priced at $0.007 per request, making it cost-effective for businesses handling high volumes of chat sessions.

• Voice Sessions: Charged at $0.001 per second of audio, with no additional data transfer costs, ensuring affordable scalability.

• Free Trial: Includes a $600 credit for Dialogflow CX, allowing businesses to explore its features without upfront commitments.

4. IBM Watson Assistant

IBM Watson Assistant, now part of IBM’s watsonx suite, is an enterprise-ready conversation AI platform that empowers businesses with customizable virtual agents. It offers intuitive design tools and pre-built templates, enabling quick deployment across industries. 

Known for its advanced NLP capabilities, Watson Assistant understands context and delivers accurate responses, ensuring seamless customer interactions. It supports large-scale operations, helping businesses cut costs and boost customer satisfaction while ensuring security and compliance.

Top Features

IBM Watson Assistant provides advanced NLP and integration tools for seamless customer experiences. Here are the key features:

• Advanced NLP and NLU: Uses intelligent context gathering to deliver accurate, human-like responses that enhance customer experiences and increase satisfaction rates.

• Visual Builder: Offers an intuitive drag-and-drop interface for creating AI assistants without requiring coding expertise, reducing deployment time significantly.

• Pre-Built Integrations: Connects easily with popular business systems, third-party apps, and communication channels to streamline workflows and enhance usability.

• Analytics Dashboard: Provides robust data insights into conversation performance, enabling businesses to track metrics and optimize customer interactions effectively.

Use Cases

IBM Watson Assistant supports multiple sections like:

• Customer Service: Reduces contact center workloads by automating inquiries, providing quick, accurate resolutions, and enhancing customer engagement.

• HR Support: Handles employee queries, manages HR processes, and provides 24/7 self-service options to improve productivity and satisfaction.

• Marketing: Boosts lead generation and customer retention with personalized, interactive support for product queries and campaign management.

Pricing

Flexible plans fit businesses from small-scale operations to enterprise needs:

• Lite Plan: The free plan includes 1,000 conversations per month, ideal for small-scale testing or limited operations.

• Plus Plan: Costs $140/month and supports 10,000 conversations per month, suitable for medium-sized businesses with growing demands.

• Enterprise Plan: Custom pricing tailored to large organizations with advanced needs, offering unlimited scalability and personalized support.

5. Zoho Desk AI

Zoho Desk AI enhances customer service with its conversational AI software and omnichannel support. Designed for businesses of all sizes, it offers tools like live chat, telephony, and AI assistants to streamline workflows. 

Known for its affordability and ease of use, Zoho Desk AI improves team efficiency and boosts customer satisfaction. Trusted by over 100,000 businesses, it stands out for its seamless integration with Zoho’s ecosystem and a range of custom features tailored to diverse business needs.

Top Features

Zoho Desk AI combines omnichannel support with intelligent automation for effective customer service. Key features are:

• Omnichannel Ticketing: Centralizes customer interactions from email, live chat, social media, and telephony into a unified platform, ensuring consistent support.

• AI-Powered Zia Assistant: Provides intelligent suggestions and automation for resolving tickets quickly, improving response time and customer satisfaction.

• Custom Workflows: Offers workflow automation, ticket assignments, and escalation paths to streamline processes and improve team productivity.

• Knowledge Base: Enables self-service by creating a repository of articles, FAQs, and guides, reducing dependency on support agents.

Use Cases

Zoho Desk is ideal for:

• Customer Support: Centralizes customer inquiries and automates routine tasks, reducing response times and enhancing user satisfaction.

• E-commerce: Assists in managing customer queries, order tracking, and returns, ensuring a smooth shopping experience.

• IT Help Desk: Handles internal support requests efficiently with customizable workflows, improving operational productivity and issue resolution times.

Pricing

Affordable plans scale from small businesses to large enterprises:

• Express Plan: Costs $7/user/month (billed annually), offering email, social media, workflows, and contact management features.

• Standard Plan: Priced at $14/user/month (billed annually), includes live chat, knowledge base, and AI-powered tools for better customer engagement.

• Professional Plan: Costs $23/user/month (billed annually), adding telephony, multilingual support, and advanced automation features.

• Enterprise Plan: Priced at $40/user/month (billed annually), includes AI bots, IVR, custom modules, and guided conversations for large-scale operations.

Key Features to Look for in a Conversation AI Platform

Businesses need a conversational AI platform with key features to ensure seamless, efficient, and scalable customer interactions.

Here are the key features to look for before deciding:

• Human-like Interactions: Uses natural language processing to create engaging, lifelike conversations, enhancing customer satisfaction across industries like retail and ecommerce automation.

• Scalability: Handles high volumes of inquiries without compromising performance, ensuring businesses meet growing customer demands effortlessly.

• Integration: Connects with existing tools and CRMs to streamline operations, boost productivity, and ensure data consistency across platforms.

• Analytics: Offers real-time transcription and sentiment analysis to track performance and provide actionable insights for improving customer experiences.

• Customizability: Delivers tailored solutions for unique industry needs, such as healthcare, real estate, and ecommerce.

Get the best Conversational AI Platform for Customer Service with Brilo AI

Conversational AI has transformed how businesses engage with customers. Platforms like Brilo AI excel by offering advanced features, advancing customer service, and addressing diverse needs across sectors.

With conversational voice AI, real-time transcription, and seamless integration with over 6,000 tools, Brilo AI delivers unmatched efficiency and scalability. Businesses using Brilo AI achieve better customer engagement and operational success. 

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