Best GoodCall Alternatives to Automate Customer Calls Smarter in 2025

Businesses relying on phone support know that every missed call could mean a lost customer. Many have turned to voice AI platforms like GoodCall to ease the pressure. Known for handling appointment bookings and basic inquiries, GoodCall has gained popularity among small businesses. 

But as call volumes grow and customer expectations rise, its limitations become clear. Lack of advanced analytics, rigid workflows, and limited scalability push companies to look elsewhere. With AI in customer service becoming a priority, the search for GoodCall alternatives is heating up. 

Let's explore some of the smarter, more scalable solutions designed to help businesses handle support calls better.

Best GoodCall Alternatives

Smarter automation is driving change in customer support across every industry. Businesses want tools that go beyond scheduling to improve customer service experience. Let’s explore the most trusted options to replace or outperform GoodCall:

1. Brilo AI

Brilo AI is the most powerful alternative solution for businesses needing real, scalable automation. It delivers 24/7 AI voice agents, real-time insights, and fast onboarding—no technical setup required. 

Built for industries like eCommerce, healthcare, and logistics, Brilo AI improves speed, reduces support costs, and enhances conversations using natural language, advanced analytics, and smooth human handoff.

Top Features

• Handles simultaneous calls 24/7: Manage multiple inbound and outbound calls without wait times, improving customer experience and reducing missed opportunities during peak hours.

• AI speech analytics engine: Analyze conversations in real-time using emotional tone, keyword tracking, and intent recognition to drive better decisions and faster resolutions.

• Real-time call transcription: Generate accurate, searchable transcripts for every customer interaction to support coaching, quality control, and detailed reporting.

• Smart sentiment detection: Detect caller mood and urgency automatically, helping businesses adjust responses and improve customer engagement.

• Instant human transfer: Seamlessly switch from AI to a live agent when needed, blending automation with human support to improve satisfaction and trust.

Use Cases

• eCommerce support automation: Handle order tracking, returns, and FAQs instantly to reduce manual effort and support costs while delivering quick responses around the clock.

• Healthcare appointment management: Book appointments, send reminders, and follow-up with patients to reduce no-shows and streamline clinic operations using AI voice calls.

• Real estate lead handling: Qualify inbound leads, book property visits, and answer availability questions without waiting on agents.

• Hospitality and concierge: Manage restaurant bookings, room service, and local recommendations using voice AI for consistent guest experiences.

• Logistics and delivery: Automate pickup scheduling, delivery updates, and driver communication to cut delays and improve operational coordination.

Pricing

• Free Plan ($0/month): Includes 10 minutes, 1 agent, and 1 workspace—ideal for testing basic AI call features.

• Starter Plan ($49/month): Offers 160 minutes, 1 agent, 1 number—great for small teams testing in customer service.

• Pro Plan ($149/month): Get 600 minutes, 3 agents, and 3 workspaces—perfect for growing teams scaling customer conversations.

• Growth Plan ($499/month): Includes 2,500 minutes, unlimited agents—built for companies automating large-scale support and sales calls.

• Custom Plan (Talk to Sales): Over 5,000 minutes, enterprise support, pricing below $0.14/min—tailored for high-volume, multi-team deployments.

2. Tidio AI

Tidio AI is another popular solution that helps small and mid-sized businesses automate customer service using live chat, chatbot flows, and AI. Its Lyro AI agent responds instantly across channels and handles up to 70% of queries. 

With integrations, shared inboxes, and fast onboarding, Tidio offers a flexible platform to support lead generation, sales, and customer engagement all in one.

Top Features

• AI-powered Lyro assistant: Automatically answers common support questions using data from your site, reducing workload and improving customer satisfaction without needing any custom training or setup.

• Real-time visitor tracking: Shows who’s browsing your site, and what they’re viewing, and allows personalized outreach with proactive messages to increase conversions.

• Automation Flows: Use drag-and-drop templates to handle abandoned carts, missed chats, and discount offers without writing any code or hiring developers.

• Analytics and performance tracking: Measure conversation volume, response time, and user satisfaction to continually refine your support process with actionable data.

Use Cases

• eCommerce automation: Answer shipping questions, recommend products, and trigger sales offers automatically during checkout to recover revenue and keep customers moving.

• SaaS product support: Automate FAQs, feature explainers, and renewal reminders to ease pressure on support teams and speed up user onboarding.

• Customer retention: Identify at-risk users through chat behavior and offer help or discounts automatically to improve retention and loyalty.

• After-hours support: Provide 24/7 coverage using bots that can handle most common issues even when live staff is offline.

Pricing

• Free plan available: Includes live chat, basic automation, and access to Lyro AI for up to 50 conversations monthly—ideal for testing on small websites.

• Starter plan: Priced at $24/month, adds advanced features like visitor tracking and more chat volume for growing teams.

• Custom plans: Designed for larger teams needing integrations with CRMs, advanced analytics, and tailored onboarding support.

3. Talkdesk AI

Talkdesk AI is built for large-scale operations needing intelligent voice automation, deep analytics, and enterprise-grade security. It offers predictive routing, omnichannel engagement, and high-level customization. 

With vertical solutions across healthcare, finance, retail, and more, Talkdesk enables businesses to automate support, reduce costs, and scale faster—making it a popular AI solution for automating customer service.

Top Features

• Autopilot voice agents: Handle thousands of conversations daily using natural language understanding, reducing manual call loads and improving availability without sacrificing service quality or tone.

• Predictive routing engine: Matches callers with agents or bots based on real-time behavior, preferences, and past interactions for smarter routing and faster resolutions.

• After-hours automation: Offers 24/7 coverage using virtual agents that handle common queries, bookings, and status checks without human involvement.

• Customer Experience Analytics: Delivers performance dashboards, sentiment trends, and conversation insights for better decisions in customer engagement strategy.

Use Cases

• Healthcare scheduling: Automate appointment bookings, prescription refills, and patient check-ins with voice agents that stay compliant and accurate.

• Banking self-service: Help customers check balances, report fraud, and activate cards securely using AI agents trained for financial support.

• Retail customer care: Manage order tracking, product inquiries, and returns using AI that keeps customers informed 24/7.

• Insurance claims processing: Collect claim details, schedule inspections, and answer status questions with AI, freeing agents for complex tasks.

Pricing

• CX Cloud Essentials: Starts at $75/user/month, and includes voice support, IVR, and agent workspace tools for smaller teams.

• CX Cloud Elevate: From $95/user/month, adds AI automation, deeper reporting, and workflow tools.

• CX Cloud Elite: Contact sales for pricing—ideal for enterprise-level deployments with custom SLA and integration requirements.

4. Kore.ai

Kore.ai is another powerful conversational AI platform designed for enterprises that need advanced voice, chat, and omnichannel automation. It supports low-code agent building, smart workflows, and fast deployment across voice, web, and messaging platforms. 

With domain-specific bots and strong NLP, Kore.ai helps enterprises automate tasks and scale customer engagement globally.

Top Features

• Low-code agent builder: Design voice or chat agents using visual tools, making it easy for business users to create bots without heavy technical involvement or reliance on IT.

• Multi-channel deployment: Deploy AI agents across web, mobile, WhatsApp, voice, and other channels without building separate bots, keeping experiences consistent.

• Smart workflow automation: Automate repetitive business tasks like support ticketing, status updates, and password resets using integrated workflows and NLP triggers.

• Advanced NLP engine: Detects intent and context accurately across languages, helping bots understand complex queries and respond in a natural, human-like way.

Use Cases

• Customer service automation: Handle order updates, returns, and FAQs across voice and chat, freeing up agents for complex queries.

• Internal IT support: Automate password resets, system troubleshooting, and software requests using voice bots connected to internal tools.

• Healthcare scheduling: Book appointments, collect insurance details, and send reminders through HIPAA-compliant conversational bots.

• HR virtual assistants: Onboard employees, answer payroll questions, and track leave balances using internal AI agents.

Pricing

• Free trial available: Offers limited features for testing bots and platform capability before scaling or paying.

• Standard plan: Designed for smaller teams; includes basic bot builder, integrations, and limited conversation volume.

• Enterprise plan: Includes full-featured platform access, security controls, and large-scale usage — pricing customized per business.

5. Replicant.ai

Replicant.ai is purpose-built for call centers handling high-volume, repetitive inquiries. Its Thinking Machine™ handles conversations across voice, chat, and SMS. 

With robust AI speech analytics, call QA, and multilingual AI support, Replicant helps enterprise support teams scale efficiently, reduce wait times, and free agents from repetitive tasks—making it a top solution.

Top Features

• Thinking Machine™ AI: Automates voice and text conversations using a proprietary AI model trained on over 500 million minutes of interactions.

• Call QA automation: Audits 100% of calls and scores agent performance automatically to support compliance and coaching.

• AI guardrails: Prevent hallucinations and maintain safety by enforcing strict limits on how AI responds during live interactions.

• Advanced conversation design: Offers tools for building structured dialogue flows and natural-sounding interactions across channels.

Use Cases

• High-volume call routing: Automatically directs inbound calls based on caller intent, reducing call wait times and improving operational efficiency.

• Account services: Manage order status, password resets, and billing inquiries with self-service voice automation.

• Customer authentication: Verify caller identity using voice inputs before routing or providing account-specific answers.

• Survey and feedback: Conduct post-call CSAT surveys with instant sentiment capture to improve service performance tracking.

Pricing

• Custom quote only: Replicant offers fully tailored pricing based on call volume, use case complexity and enterprise size.

• Volume-based billing: Charges typically scale based on minutes used, features activated, and API usage.

6. Hume.ai 

Hume.ai builds empathic AI—voice systems that understand and express human emotion. It goes beyond typical assistants by analyzing tone, sentiment, and personality to generate more human-like conversations. 

As a research-driven alternative toGoodCall, Hume offers advanced text-to-speech and real-time conversation AI, focusing on expressive, emotionally intelligent voice interaction for next-gen user experiences.

Features

• Octave TTS engine: Not just a text-to-speech tool—Octave understands the meaning, adjusts emotion, and delivers context-aware voice responses with high clarity.

• Emotion-based voice modulation: Changes tone using natural prompts like “whisper fearfully” or “sound excited,” creating expressive and realistic AI personalities.

• EVI 2 (Empathic Voice Interface): Enables fast, fluent voice-to-voice conversations, automatically adapting to user tone and speaking style.

• API for developers: Offers a flexible API with deep customization—perfect for integrating voice emotion into products, content, or virtual assistants.

Use Cases

• Healthcare and therapy support: Uses empathetic tone analysis to support patient conversations or offer emotionally intelligent responses in mental health applications.

• Voice interface enhancement: Improves any voice-driven application (like smart assistants or IVRs) by adding human-like reactions and emotions.

• Podcast and media voiceovers: Enables creators to generate voiceovers with mood, character, and storytelling flair, using precise style instructions.

• Multilingual emotional response: Recognizes and responds in various languages while preserving tone and personality, making global AI experiences more human.

Pricing

• Early access model: Hume operates on a request-based model—pricing is custom and available upon inquiry via their developer portal.

• Free developer tier: Includes limited API access for testing features like Octave and EVI 2 before scaling.

• Startup and research grants: Offers financial support and special plans for nonprofits, early-stage companies, and academic researchers developing empathic AI use cases.

How to Choose the Right Voice AI for Your Business?

Choosing the right voice AI is a decision that impacts speed, service quality, and scale. Make sure it aligns with your goals, customers, and operational needs from day one.

• Real-Time Call Handling: Look for platforms that can handle multiple live calls simultaneously. This ensures no customer waits and helps improve response time.

• Built-in Call Intelligence: Choose tools with call intelligence features like transcription, sentiment analysis, and keyword tracking. 

• Natural Language Understanding: AI should understand varied speech patterns, accents, and intent. Strong NLP ensures accurate responses.

• Integration Flexibility: Pick solutions that integrate with CRMs, calendars, ticketing systems, and third-party apps. 

• 24/7 Availability: Your voice AI must support around-the-clock availability to handle calls outside business hours. 

• Multilingual Support: Select tools that handle multiple languages fluently. Supporting your diverse customer base helps build trust.

FAQs

What is the best alternative to GoodCall for AI phone agents?

Brilo AI is the strongest option among all due to its real-time analytics, multi-industry use cases, and 24/7 availability without requiring a technical team to launch it.

Are there any free GoodCall alternatives?

Yes. Some tools like Tidio offer limited free plans. Brilo AI also provides a free trial, letting teams test live agents, AI speech analytics, and automation features before choosing a plan.

What features should I look for in a GoodCall alternative?

Look for real-time call handling, sentiment analysis, CRM integration, and human handoff. Strong AI in customer service ensures your solution adapts, scales, and improves with every interaction.