Top Retell.ai Alternatives: Best AI Call Agent Tools To Consider

Businesses that rely on customer conversations can't afford delays, dropped calls, or robotic responses. Retell.ai has helped many streamline operations with voice agents, but limitations in flexibility and integration have prompted users to explore smarter options. 

Interest in Retell.ai alternatives continues to rise as companies seek tools that go beyond basic automation. Brilo AI, for example, offers a more advanced approach—combining human-like conversations with real-time insights. 

This expert guide explores top tools designed to elevate customer support and sales workflows through powerful, scalable AI.

Best Retell.ai Alternatives To Look For

Choosing the right voice agent improves customer support, cuts costs, and boosts loyalty. Many companies now search for smarter options that deliver better customer service automation and results.

The following are the best alternatives you should consider before deciding on the ideal one:

1. Brilo AI

Business communication evolves with Brilo AI, offering powerful voice agents that sound human and act smart. Brands use Brilo to boost satisfaction, streamline support, and increase efficiency. Deep AI speech analytics and conversational AI help drive real customer success. 

Being the best AI solution for customer service, Brilo is a trusted option to improve interactions and automate tasks without losing the personal connection essential for building trust and loyalty.

Top Features

• 24/7 AI phone agents with multilingual support: Answer every customer call anytime in multiple languages without missing leads or causing delays, creating a seamless customer experience across diverse markets and time zones globally.

• Real-time sentiment analysis, human-like voice, seamless integrations: Detect customer emotions instantly, sync insights into your CRM, and sound human to create deeper customer trust and close service gaps faster and smarter.

• Compliance built-in, smart human handoff, and call insights: Meet industry regulations automatically, switch customers to real agents when necessary, and pull detailed reports to improve call handling, satisfaction scores, and operational processes easily.

Use Cases

• Ecommerce: Manage order tracking, handle product inquiries, and process returns efficiently without delays by deploying smart voice agents that are always available for better customer satisfaction.

• Hospitality: Help guests book rooms, manage dining requests, and resolve service questions instantly, enhancing the overall guest experience with fast, friendly, and always-available AI support.

• Healthcare: Book appointments, send automated reminders, and collect essential patient data safely, reducing no-shows and improving overall patient communication without stretching internal resources thin.

• Logistics: Track deliveries, answer shipment questions, and resolve logistics inquiries immediately to minimize delivery disruptions and keep customers informed and satisfied at all times.

Pricing

• Free Plan: 10 minutes monthly, 1 AI agent, 1 workspace, access to the community. Ideal for testing basic AI calling features without commitment or cost.

• Starter Plan ($49/month): 160 minutes monthly, 1 AI agent, 1 phone number, 1 workspace, team member support, extra usage at 18 cents/minute, perfect for small teams starting with AI.

• Pro Plan ($149/month): 600 minutes monthly, 3 AI agents, 1 phone number, 3 workspaces, private Slack support, additional usage at 16 cents/minute, best for scaling customer communications.

• Growth Plan ($499/month): 2500 minutes monthly, unlimited AI agents, 1 phone number, 5 workspaces, private Slack channel, extra usage at 14 cents/minute, designed for growing businesses.

• Custom Plan (Talk to Us): Custom plans for over 5000 minutes, unlimited AI agents, unlimited workspaces, 12 cents/minute for additional usage, white-glove onboarding, private Slack, tailored for enterprises.

2. Tidio

Customer support needs to be instant, and Tidio delivers just that. Businesses automate 64% of conversations using Lyro, a smart AI agent. Voice agents, live chat, and multichannel inbox features boost productivity. 

Tidio fits businesses that want strong conversational AI support. Brands trust Tidio for its quick setup, customizable workflows, and AI speech analytics designed to optimize every interaction without overwhelming support teams.

Top Features

• Lyro AI Agent for Instant Support: Automate all customer conversations across chat, email, and social media without losing personalization, using a smart AI that grows more accurate with every interaction.

• Multichannel Inbox Integration: Manage customer chats, emails, Messenger, WhatsApp, and Instagram conversations from a single dashboard to streamline support without switching between multiple tools or losing data.

• Detailed Analytics and Insights: Access real-time performance analytics, track user trends, and monitor AI accuracy to improve workflows, drive loyalty, and make smarter business decisions from clear data points.

Use Cases

• Education: Answer student questions, automate enrollments, and manage course-related queries to create a smooth and responsive communication experience for institutions.

• Travel and Hospitality: Handle booking questions, cancellation requests, and special service inquiries across channels, making it easier to deliver fast, consistent service worldwide.

• Fintech: Resolve account queries, payment issues, and security questions immediately, providing customers with secure, trustworthy, and real-time support.

• Health and Wellness: Manage appointment bookings, answer patient inquiries, and automate follow-up communications to deliver efficient healthcare experiences with less manual effort.

Pricing

• Free Plan: Includes live chat, chatbots, email support, and access for 50 users monthly, offering a great starting point for small businesses.

• Starter Plan ($29/month): Provides Lyro AI chatbot support for up to 100 conversations monthly, live chat, and email ticketing suitable for growing teams.

• Communicator Plan ($25/seat/month): Adds advanced team features like agent analytics, notes, and permission settings, great for scaling customer service teams.

3. Twilio Voice

Building custom voice solutions gets easier with Twilio Voice. Companies create flexible call experiences using APIs, SDKs, and global SIP connectivity. Twilio offers powerful tools like programmable IVR systems, real-time analytics, and secure call encryption. 

Brands that need deep customization prefer Twilio to scale communications without hardware limits. It’s ideal for businesses ready to design personalized, reliable voice systems for global operations.

Top Features

• Programmable Voice API: Develop custom voice workflows, add calling features into apps, and manage communications worldwide through Twilio’s reliable, secure carrier network with easy-to-use APIs.

• Voice Intelligence: Analyze customer conversations with AI tools that pull key insights from calls, helping businesses improve service quality and make data-driven support decisions.

• Real-Time Call Monitoring: Track call performance live, detect quality issues instantly, and use call analytics to fine-tune operations and create smoother customer interactions.

Use Cases

• Interactive Voice Response (IVR): Guide callers efficiently, collect input automatically, and deliver voice prompts across different languages to improve routing and cut wait times.

• Embedded Calling in Apps: Allow users to make voice calls directly from mobile or web apps without using external dialers, creating a smoother in-app experience.

• Global Call Tracking: Monitor calls worldwide, helping sales, marketing, and support teams measure campaign success and better understand customer behavior.

• Automated Alerts and Notifications: Send important voice alerts for orders, appointments, or emergencies in real-time, keeping customers informed and reducing missed updates.

Pricing

• Pay-As-You-Go Model: Twilio charges based on actual usage, starting at $0.0085 per minute for outbound local U.S. calls, making it cost-effective for businesses.

• Elastic SIP Trunking: Global SIP trunking services start at $0.0045 per minute, offering easy scalability for growing businesses needing reliable voice connectivity.

4. Five9 Intelligent Virtual Agent

Customer experience today demands speed, accuracy, and personalization. Five9 Intelligent Virtual Agent is another popular solution that uses AI and natural language to handle routine tasks and free human agents for complex issues. 

Businesses across healthcare, retail, and finance trust Five9 to automate conversations, boost customer satisfaction, and streamline operations. It fits companies that need advanced IVR, voice bots, and smart routing without building systems from scratch.

Top Features

• Natural Language Understanding (NLU): Understand customer intent using AI, allowing the system to respond naturally, improving automation rates and customer satisfaction with real human-like conversations.

• Smart Call Routing: Direct calls to the right agent or department based on real-time context, reducing wait times and improving first-call resolution across support teams.

• Omnichannel Capabilities: Manage voice, chat, SMS, email, and social interactions through a single platform to create seamless customer journeys across multiple communication channels.

Use Cases

• Customer Support Automation: Automate password resets, order tracking, and simple troubleshooting to free human agents for high-priority customer problems needing complex solutions.

• Financial Services Support: Automate balance inquiries, payment reminders, and fraud alerts while maintaining compliance and delivering fast, secure information to customers.

• Retail Order Management: Handle shipping updates, order tracking, and return processes with voice bots, improving post-purchase support and reducing pressure on live agents.

• Healthcare Patient Services: Assist patients with appointment booking, prescription refill requests, and basic inquiries to optimize healthcare workflows and boost service quality.

Pricing

• Custom Pricing: Five9 does not list public prices for Intelligent Virtual Agent solutions; businesses need to contact sales for tailored pricing based on volume, usage, and required integrations.

• Enterprise Bundles Available: Five9 offers bundled packages for larger operations that include IVR, virtual agents, reporting, and live agent services, customized for enterprise needs.

5. JustCall

Instant customer support is no longer optional, and JustCall delivers it with AI-powered voice agents and SMS automation. Sales and support teams rely on JustCall to stay connected across voice, text, email, and WhatsApp. 

Businesses trust JustCall to manage leads, book meetings, and resolve inquiries 24/7. With deep CRM integrations and real-time insights, JustCall helps brands boost contact rates and first call resolution.

Top Features

• AI Voice Agent: Answer every incoming call instantly with human-like AI, schedule meetings, qualify leads, and route customers to live agents when needed, reducing missed opportunities and increasing productivity.

• Multi-Channel Communication: Connect with customers through voice, SMS, email, and WhatsApp, ensuring a seamless communication experience and faster resolutions across preferred channels without switching platforms.

• Real-Time Insights and Analytics: Access live reporting dashboards, call tracking, and customer interaction data to optimize support workflows, improve sales performance, and make smarter, faster business decisions.

Use Cases

• Sales Outreach: Engage leads faster by automating outbound calls and text campaigns, booking more meetings, and increasing conversion rates with fewer manual touchpoints.

• Customer Support: Answer support queries automatically after hours, escalate complex issues to human agents, and maintain consistent service quality across all customer interactions.

• Real Estate: Handle property inquiries, appointment scheduling, and follow-ups with AI agents, allowing real estate teams to capture and nurture leads around the clock.

• Healthcare: Book patient appointments, send reminders, and automate follow-ups using AI voice agents, streamlining operations for clinics and healthcare providers.

Pricing

• Essentials Plan ($29/user/month): Includes basic call, SMS, integrations, and customer management features, ideal for small teams starting with automated communications.

• Team Plan ($49/user/month): Adds advanced call routing, analytics, and AI scoring features, perfect for scaling sales and support teams.

• Business Plan (Custom Pricing): Tailored plans with white-glove onboarding, dedicated support, custom integrations, and enterprise-grade features for larger organizations.

Key Features to Look for in a Top Retell.ai Alternative

Choosing a smarter solution depends on knowing what matters. Voice automation today must deliver flexibility, clarity, and control to scale customer interactions and improve CSAT effectively. Here are the key factors to look for:

• Multilingual support and natural-sounding voice AI: Support global customers easily with multilingual AI. Natural conversations build trust, remove barriers, and improve service experiences worldwide.

• Integration with CRMs, calendars, and ticketing tools: Connect voice systems to CRMs and tools. Streamlined workflows boost agent productivity and ensure faster, more accurate support.

• Real-time analytics, sentiment tracking, and call summaries: Track customer moods, pull insights, and summarize conversations quickly. Real-time data helps refine service and improve decision-making.

• Smart human handoff and call routing: Transfer customers to live agents easily. Intelligent routing reduces wait times, boosts satisfaction, and protects valuable customer relationships.

• Flexible pricing and scalability: Flexible pricing grows with your business. Start small, scale operations smoothly, and serve thousands without disruption or complexity.

FAQs

Are there free Retell.ai alternatives?

Tidio offers a freemium model, Twilio Voice provides a pay-as-you-go option, and Brilo AI lets businesses start with a free trial to explore smart AI-powered communication.

What features should I look for in a top Retell.ai alternative?

Look for multilingual AI, natural voice quality, smart CRM integrations, real-time analytics, human handoff options, and scalable pricing to ensure smooth, efficient, and customer-focused communication.

Why Brilo AI is the best Retell.ai alternative for voice automation?

Brilo AI leads with 24/7 multilingual support, easy integration, real-time sentiment analysis, and a 15% CSAT boost, making it the best platform for businesses serious about growth.