Best Regal.ai Alternatives | Smarter AI Voice Agents for Your Business

Outbound communication tools like Regal.ai have played a major role in reshaping how brands connect with customers. Known for powering personalized outreach through calls and SMS, Regal.ai helps businesses drive retention and revenue. 

While its platform brings clear value, many businesses now seek Regal.ai alternatives that offer more flexibility, better cost control, and a voice-first experience. Text-based outreach works—but AI in customer service is evolving fast, and voice automation is leading the way. 

Brands today want instant, human-like phone interactions that resolve issues quickly, and scale easily. Here we will explore smarter, faster, and more agile options available right now and how to choose the best one.

Best Regal.ai Alternatives

Many businesses are shifting from traditional outreach platforms to AI-driven voice automation tools. Growing demand for scalable, voice-first experiences is reshaping how support and sales teams engage.

Smarter platforms now deliver faster responses, deeper insights, and better outcomes.

1. Brilo AI

Brilo AI leads the way among Regal.ai alternatives with its voice-first automation built specifically for real-time customer engagement. The platform supports 24/7 human-like AI calls that boost satisfaction and reduce workload. 

With a quick setup, no code required, moderate plans, and powerful analytics, Brilo AI offers one of the best conversational AI solutions today.

Top Features

• AI Voice Agents: Handle inbound and outbound calls with human-like clarity, responding instantly and scaling across time zones for real-time conversations.

• Live Call Transcripts: Provide accurate documentation and quick post-call analysis using AI speech analytics for smarter insights.

• Smart Handoff: Let the system detect when a human agent is needed, routing the call without delay to maintain a smooth experience.

• Sentiment Analysis: Monitor tone and language during calls to assess customer mood and optimize future interactions in real-time.

• App Integrations: Connect Brilo to over 6,000 tools including CRMs, calendars, and help desks to streamline operations and workflows.

Use Cases

• Ecommerce Support: Handles order inquiries, returns, and shipping updates 24/7 with AI phone agents reducing live agent load and improving satisfaction.

• Healthcare Scheduling: Automates appointment bookings, reminders, and follow-ups for clinics and dental offices with near-zero no-show rates.

• Hospitality Services: Answers guest calls, manages reservations, and provides local recommendations with multi-language support available.

• Real Estate Leads: Captures property inquiries and schedules viewings while logging lead data in CRMs for faster follow-up.

• Logistics Operations: Provides delivery updates, rerouting details, and confirmation calls automatically, reducing manual calling time.

Pricing

• Free Plan: 10 minutes/month, 1 AI agent, 1 workspace — ideal for small tests.

• Starter Plan – $49/month: 160 minutes, 1 agent, 1 phone number, 18¢ per extra minute.

• Pro Plan – $149/month: Pro plan offers 600 minutes, 3 agents, 3 workspaces, 16¢ per extra minute.

• Growth Plan – $499/month: 2500 minutes, unlimited agents, 5 workspaces, 14¢ per extra minute.

2. Five9

Five9 is another popular alternative for large contact centers looking to combine voice and digital channels. Built for scale, Five9 offers an enterprise-grade cloud contact center solution with AI-powered automation and customizable integrations. 

While Five9 is a strong tool, its pricing and complexity often cater to larger teams with advanced infrastructure needs.

Top Features

• Intelligent Virtual Agent (IVA): Automates routine calls across the web, SMS, WhatsApp, or voice to reduce live agent workload and improve self-service efficiency.

• Real-Time Transcription: Uses AI to transcribe conversations live, enabling fast call analysis, summaries, and coaching across teams.

• Omnichannel Routing: Manages chat, voice, email, and social messaging with a unified agent desktop to reduce response time.

• Workforce Engagement Tools: Tracks agent performance, schedules shifts, and enables gamified engagement to boost productivity.

• CRM Integration: Connects with Salesforce, HubSpot, and Microsoft Dynamics for seamless customer data syncing during live interactions.

Use Cases

• Enterprise Call Centers: Supports high-volume voice and digital interactions with blended inbound and outbound routing features.

• Telecom & Finance: Delivers secure and compliant conversations for industries requiring PCI or HIPAA-level data handling.

• Retail & E-Commerce: Engages customers through SMS, email, and voice to manage orders, returns, and product inquiries at scale.

• Global Teams: Offers geo-redundancy and 24/7 availability for distributed teams operating across multiple time zones.

Pricing

• Digital or Voice Bundle – $119/month per user: Includes essential voice or chat features; 36-month contract required.

• Optimum & Ultimate Plans – Custom Pricing: Includes analytics, automation, CRM connectors, and a full AI suite for large-scale operations.

3. Aircall

Aircall is a cloud-based phone solution often chosen by small to mid-sized businesses that need fast deployment and easy integration. It supports voice-first communication, with a simple UI and reliable performance across teams. 

With flexible plans, native CRM integrations, and light AI features, Aircall works well for remote and hybrid support teams.

Top Features

• IVR and Call Routing: Offers easy-to-configure menus and routing logic to direct calls quickly to the right team or agent, improving speed to resolution.

• CRM Integrations: Natively connects with over 100 platforms like Salesforce, HubSpot, and Pipedrive to log, track, and analyze calls in one place.

• Click-to-Dial & Power Dialer: Helps sales reps call faster and reduce manual effort using simple browser-based dialing tools and queue automation.

• Live Call Monitoring: Enables supervisors to listen in and support agents in real time, improving training and overall conversation quality.

Use Cases

• Sales Outreach Teams: Powers high-volume calling using tools like power dialer and call tagging to reach leads faster and track conversions.

• Customer Service Centers: Supports incoming customer calls with easy setup, smart call queues, and real-time monitoring features.

• Remote Workforces: Operates fully on desktop or mobile, giving remote and hybrid teams reliable calling tools wherever they’re based.

• Startups & SMBs: Provides a low-barrier entry to professional-grade phone systems with no heavy infrastructure requirements.

Pricing

• Essentials Plan – $30/license/month: Includes unlimited domestic calls (US/Canada), 1 number, call recording, IVR, and CRM access.

• Professional Plan – $50/license/month: Adds Salesforce integration, call tagging, smart routing, and advanced analytics tools.

4. Tidio AI

Tidio AI is another popular solution that helps small and mid-sized businesses automate customer service using live chat, chatbot flows, and AI. Its Lyro AI agent responds instantly across channels and handles up to 70% of queries. 

With integrations, shared inboxes, and fast onboarding, Tidio offers a flexible platform to support lead generation, sales, and customer engagement all in one.

Top Features

• AI-powered Lyro assistant: Automatically answers common support questions using data from your site, reducing workload and improving customer satisfaction without needing any custom training or setup.

• Real-time visitor tracking: Shows who’s browsing your site, and what they’re viewing, and allows personalized outreach with proactive messages to increase conversions.

• Automation Flows: Use drag-and-drop templates to handle abandoned carts, missed chats, and discount offers without writing any code or hiring developers.

• Analytics and performance tracking: Measure conversation volume, response time, and user satisfaction to continually refine your support process with actionable data.

Use Cases

• eCommerce automation: Answer shipping questions, recommend products, and trigger sales offers automatically during checkout to recover revenue and keep customers moving.

• SaaS product support: Automate FAQs, feature explainers, and renewal reminders to ease pressure on support teams and speed up user onboarding.

• Customer retention: Identify at-risk users through chat behavior and offer help or discounts automatically to improve retention and loyalty.

• After-hours support: Provide 24/7 coverage using bots that can handle most common issues even when live staff is offline.

Pricing

• Free plan available: Includes live chat, basic automation, and access to Lyro AI for up to 50 conversations monthly—ideal for testing on small websites.

• Starter plan: Priced at $24/month, adds advanced features like visitor tracking and more chat volume for growing teams.

• Custom plans: Designed for larger teams needing integrations with CRMs, advanced analytics, and tailored onboarding support.

5. Observe AI

Observe AI is a robust conversation intelligence platform that blends AI automation with real-time agent support and post-call analysis. It’s ideal for organizations focused on compliance, quality assurance, and performance optimization. 

Rather than acting as a direct calling tool, Observe AI powers insights from customer interactions at scale.

Top Features

• VoiceAI Agents: Automate complex inbound calls with agents that understand caller intent and respond naturally, reducing handle time and improving satisfaction.

• Real-Time Agent Assist: Supports live agents with smart prompts, scripts, and AI tools to improve efficiency during customer interactions.

• Auto QA: Evaluates 100% of conversations using AI models to flag risk, track trends, and reduce time spent on manual reviews.

• Conversation Analytics: Extracts business insights and performance metrics from every interaction to guide training and strategy.

Use Cases

• Contact Center QA Teams: Tracks agent performance, conversation quality, and compliance adherence using AI scoring at scale.

• Sales Performance Monitoring: Identifies winning scripts and conversation flows that convert better across reps and regions.

• Healthcare & Insurance: Ensures compliance with HIPAA and industry standards by flagging violations and guiding corrective action.

• BPO Providers: Streamlines coaching and performance tracking across thousands of agents in outsourced support environments.

Pricing

• Custom Enterprise Pricing: Observe.AI does not publish plan rates. Pricing is tailored to team size, call volume, and solution modules.

• Modular Plans Available: Offers feature bundles like VoiceAI Agents, Real-Time AI, and Post-Interaction AI. Each can be added separately.

• Enterprise Advanced Plan: Combines real-time and post-call tools with expanded analytics for broader organizational impact.

6. JustCall

JustCall is another popular cloud-based communication platform tailored for sales and support teams. It offers omnichannel outreach with built-in automation, voice AI, and deep CRM integrations to advance customer support. 

Unlike traditional dialers, JustCall blends smart tools with real-time guidance, helping teams scale customer conversations while improving productivity and performance.

Top Features

• AI Copilot: Scores calls, assists live, and suggests improvements in real-time to keep agents focused and effective during every customer interaction.

• Versatile Dialers: Includes predictive, power, and smart dialers that reduce manual dialing, increase call connect rates, and boost rep efficiency.

• Conversation Intelligence: Analyzes customer calls to surface actionable insights, trends, and coaching points using AI-driven reporting tools.

• SMS & WhatsApp Integration: Centralizes business texting across channels like SMS, MMS, and WhatsApp into one shared inbox.

Use Cases

• Sales Outreach: Uses AI dialers and CRM logging to contact leads quickly, track activity, and close deals faster with minimal manual work.

• Customer Support: Handles inbound queries across voice and messaging with automation features that streamline response and follow-up.

• Ecommerce & DTC: Enables order tracking, delivery updates, and proactive support via SMS, voice, and WhatsApp.

• Real Estate: Books viewings, follows up with leads and updates clients with voice and messaging tools in one platform.

Pricing

• Base Suite – Starts at $29/user/month: Includes call recording, SMS, call routing, and CRM integrations.

• AI Suite – Starts at $49/user/month: Adds AI Copilot, call scoring, conversation analytics, and live coaching tools.

• Custom Plans: Offered for larger teams with advanced workflow needs and higher usage volumes.

What to Look for in a Regal.ai Alternative?

Voice-first automation is becoming the new standard. Businesses looking for Regal.ai alternatives need tools that are built to scale, adapt fast, and deliver measurable results. Here’s what you need to consider before deciding:

• Voice Automation Capability: Pick platforms that use conversational AI to handle both inbound and outbound calls. Real-time voice helps improve customer service experience and resolve queries without delays.

• Real-Time Analytics: Choose tools that offer sentiment tracking, call summaries, and intent detection. These insights help teams take action faster and improve CSAT across every conversation.

• AI-Powered Agent Assist: Go for solutions that coach agents live or run autonomously. Voice agents and live guidance both play a key role in customer engagement strategy.

• CRM and App Integrations: Ensure compatibility with platforms like Salesforce, HubSpot, and others. Smooth data sync keeps workflows clean and eliminates context-switching during calls.

• Scalability and Uptime: Invest in systems that can handle thousands of calls without downtime. High reliability is essential for ecommerce, healthcare, and industries that run 24/7.

• Smart Call Routing: Use solutions with advanced ACD and routing logic. Calls should reach the right agent based on skill, priority, or language to keep resolution rates high.

FAQs

What is the best alternative to Regal.ai?

Brilo AI leads among Regal.ai alternatives, especially for voice automation. Other solid options include JustCall, Aircall, and Observe.AI depending on team size, channel needs, and AI goals.

Are there any free Regal.ai alternatives?

Yes, some Regal.ai alternatives like Brilo AI offer free plans with limited usage. These allow businesses to explore features like AI voice agents, call analytics, and routing logic.

What features should be considered in a top Regal.ai alternative tool?

Focus on AI voice automation, smart call routing, CRM integrations, and conversation analytics. These core features help reduce manual work, improve efficiency, and boost overall customer experience.